Refunds and returns

If we cancel an order you have paid for, or cannot supply it, we refund the full amount to the account you paid from, within 3 working days.

Phone the shop before we start preparing your order, and we will refund you in full. Once your order has been prepared, we cannot refund it.

Our sweets are fresh food, so we cannot take them back once they are collected or delivered. The exception is when something is wrong: a wrong or missing item, damaged packaging, or spoiled food. Tell us within 24 hours and send your order code and a photo. We will replace the item or refund you.

We refund transfer payments to the account the money came from.