5.1 Our Commitment

At MMK, we take every piece of feedback seriously. Whether it is a suggestion for a new snack flavor or a concern regarding food quality, we are dedicated to resolving issues quickly, fairly, and transparently.

5.2 Contact Channels

You can reach our Customer Support team through the following official channels:

• Phone/Viber/Telegram: [Insert Number] (Available 9:00 AM – 6:00 PM, Monday to Saturday)
• Email: [Insert Email Address]
• Social Media: [Insert Facebook/Instagram Link]
• Website: Via the “Contact Us” form on our homepage.

5.3 How to File a Complaint

To help us resolve your issue quickly, please provide the following information when contacting us:

1. Order Number (found in your confirmation email/SMS).
2. Product Name & Batch ID (printed on the back of the packaging).
3. Description of the Issue (e.g., damaged seal, incorrect item, or quality concern).
4. Supporting Evidence: High-quality photos or a short video of the product and the packaging.

5.4 Resolution Timeline

We aim to handle all complaints according to the following schedule:

• Acknowledgment: We will confirm receipt of your complaint within 4 working hours.
• Investigation: For food quality concerns, our production team will review the batch records. This typically takes 1–2 business days.
• Resolution: We will provide a final decision (Refund, Replacement, or Explanation) within 3 business days of receiving your report.

5.5 Food Safety Escalation

If a complaint involves a potential health risk or food safety hazard:

• The reported batch will be immediately “red-flagged” in our warehouse.
• If a manufacturing defect is confirmed, we will initiate our Recall Procedure to notify all other customers who purchased from the same batch.

5.6 Feedback & Suggestions

We love hearing from our community! If you have ideas on how we can improve our traditional recipes or if you want to request a specific snack from a certain region of Myanmar, please reach out to us anytime.